Cancellation Policy – Coddle

• Orders once dispatched are not eligible for cancellation.

• Discount vouchers are valid for one-time use only and will be considered redeemed even if the order is canceled.

• In case you wish to cancel your order before dispatch, please contact our support team immediately. Cancellation requests after dispatch will not be entertained.

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Return & Refund Policy – Coddle

Due to the consumable and perishable nature of our products (including organic goods and fruit-flavoured energy drinks), returns are not accepted to ensure quality, hygiene, and safety standards for all customers.

However, in the unlikely event that you receive a:

• Damaged

• Tampered

• Wrong item

Please follow the process below to raise a return/refund request:

Steps to Raise a Complaint:

1. Email us at support@coddle.in within 24 hours of delivery.

2. Attach the following:

   • Unboxing video (mandatory)

   • Clear images of the product

   • Invoice copy

   • Outer and inner packaging photos

   • Batch number (if visible)

3. Allow our team 48–72 business hours to investigate and respond.

⚠️ Important Guidelines:

• Do not use the product if you are raising a return/refund request.

• Do not accept any parcel that appears tampered or damaged.

• No replacements or refunds will be issued for products accepted in such conditions.

• If a shipment is returned due to failed delivery attempts, contact our support team for assistance.

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Payment Policy – Coddle

We accept the following payment methods:

• Credit/Debit Cards

• Net Banking

• UPI

• Cash on Delivery (COD)*
  *COD availability may vary based on location.

If the payment has been deducted but you haven't received a confirmation email:
Please contact us with the following details:

• Your transaction reference

• Registered email ID or phone number

• Order details

• Amount deducted

Our support team will assist you in resolving the issue at the earliest.

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Note to Customers

At Coddle, we are committed to providing a seamless experience to all our customers. While we prioritize genuine concerns and go the extra mile to resolve issues, we’ve observed misuse of our return and support policies in rare cases.

To maintain fairness and protect our valued customers, Coddle’s customer support team reserves the right to assess and decline claims that appear fraudulent, abusive, or inconsistent with our policy.